Important policies and requirements.
Cancellations: Tour bookings are non-refundable and non-transferable. However, if you need to cancel, you may do so by phone or email no less than 48 hours in advance of your tour. We will then provide you with a voucher valid for rescheduling the tour on a new date within six months of the originally scheduled tour.
Origin reserves the right to cancel a tour due to inclement weather conditions or other safety reasons. In the event of a cancellation, we will call the phone number you provide at booking no less than two hours in advance of your tour. In this case, we will offer you either a refund or a voucher for a future tour on a date within six months of the originally scheduled tour. Otherwise, rain or shine, the tour will proceed as scheduled.
Conduct: While visiting the Origin property for a tour of Windows of the Earth Cave Sanctuary, please observe the drug-free, alcohol-free and smoke-free environment. No alcohol or drugs are permitted on or before the tour.
Pets: Animals are not permitted on Origin cave tours. We have no shade structures where pets can be kept safely during tours. Please leave pets at home.
Photography: Pictures may be taken outside the cave. Photography and video are not permitted inside the cave.
Requirements: A waiver must be signed by all visitors. Everyone should be fit enough to climb the unsteady, steep, railless 1/3-mile trail up to the cave. If your guide determines you are not physically fit enough to make it safely up to and back from the cave sanctuary, you will be asked to wait in the shade at the main lodge. Please wear sturdy hiking/walking shoes and bring water, a hat, sunscreen and an attitude of reverence.
Restrooms: There are no facilities in the cave sanctuary. Please use the restrooms in the main lodge before leaving on the tour. Average tour time is 90 minutes.